The following issues do not qualify as a defective product: We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful. If the item is no longer available, we will be happy to issue a refund. Requests must be sent to us within 30 days of receiving your order. Store credit Can also be issued on level of the damage of the item. Damaged and Defective ItemsĪny defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue). Used or worn clothing, apparel, and accessories may not be returned.
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